FAQ
How Much Does Shipping Cost?
Quick Answer:
Shipping costs $3.99 for shorts, bags, and hats, and $4.69 for shirts. If you order different things, like a shirt and a hat, the shirt's higher shipping cost of $4.69 will be the base, and an extra $2.00 will be added for the hat. Each additional short, bag, or hat costs $2.00, and each extra shirt costs $2.20. So, the total shipping cost depends on the most expensive item's base price plus any additional items.
Detailed Information:
We have clear shipping rates based on the type of item you're purchasing:
- Shirts (including T-shirts, tank tops, 3/4 sleeve shirts, long sleeve shirts, polo shirts, crop tops):
- Shorts and All-Over Print Items (including shirts, leggings, dresses, skirts, sports bras, shorts, swimwear, flags, fabrics, hair accessories):
Combined Orders from Different Categories:
When you purchase items from different categories, the shipping cost will be calculated by taking the highest shipping rate from the Single product column as the base and adding the Additional product rate for the second item:
- Example: If you order a shirt ($4.69 shipping) and a pair of shorts ($3.99 shipping):
Multiple Items from One Category:
If you order multiple items from a single category, you'll pay the flat rate for the first item and an additional fee for each subsequent item:
- Example: If you order 3 shirts:
- The first shirt ships for $4.69.
- Each additional shirt adds $2.20, so the total shipping cost would be $4.69 + $2.20 + $2.20 = $9.09.
How Long Are Shipping Times?
Estimated Delivery Time:
Because our products are made on demand, shipping times may vary slightly depending on the specific product and destination. However, here’s what you can generally expect based on typical shipping estimates:
- Fulfillment Time: 2-7 business days to print and prepare your items for shipment.
Shipping Time:
- USA: 3-4 business days
- Canada: 6-10 business days
- Europe: 3-10 business days
- International: 10-20 business da
Please note that these are estimated times, and actual delivery may be influenced by factors like holiday seasons or unforeseen carrier delays. We appreciate your patience as we ensure your custom products are created and delivered with care.
What is your return/exchange policy?
Return/Exchange Policy:
We want you to be completely satisfied with your purchase from Citrus Society. If you’re not happy with your product, we offer the following options:
- Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 14 days of receiving your order. We will either offer a replacement at no extra cost or provide a full refund.
- Wrong Size or Design: As our products are made-to-order, we do not offer exchanges for incorrect sizing or design preferences. Please refer to the sizing chart and product details before placing your order.
- Returns: We do not accept returns unless the item is damaged or defective. In such cases, please reach out to our customer service team with your order details and a photo of the issue.
For any concerns, please contact our support team at support@citrussociety.com and we'll be happy to assist you.